Frequently asked questions.

No. Just describe what you can see, what has stopped working and when it started. I’ll ask a few straightforward questions and work out the most sensible next step.

Yes. A quick phone chat costs nothing and there is no obligation to book. I’ll tell you honestly whether an onsite visit sounds worthwhile.

I provide onsite support throughout the Illawarra and Southern Highlands for homes and businesses.

Calls are welcome from 8:00am to 5:30pm, seven days a week. Same-day appointments are often available, but they cannot always be guaranteed.

Yes. I support Windows PCs and Macintosh (Mac) desktop and laptop computers, as well as iPhones and Android phones. I can help with setup, slow performance, software problems, email, moving your files, syncing, backups and other everyday issues. I also support iPads and other tablets, printers, Outlook, Microsoft 365 and iCloud. If you need a new device, I can help you choose the right one.

Yes. I can look into slow internet and NBN problems, set up or replace modems and routers, fix Wi-Fi dead spots and install mesh Wi-Fi. I also work with home and business networks, UniFi equipment and VPNs.

Yes. I can set up iPads and other tablets around your home as simple control panels for lights, heating and other smart devices. I will arrange them so they are clear and easy for everyone in the house to use. I also work with Home Assistant, smart lights, blinds, sensors, locks, cameras and speakers, as well as Alexa, Google, Siri, TVs, streaming devices, Sonos, multi-room audio and home-theatre equipment.

Yes. I can check the security of your computers and network, set up password managers and multi-factor authentication, and help with scams or phishing concerns. I also set up cloud and local backups, NAS and Synology systems, file transfers and recovery plans.

Yes. Networking is one of my main strengths. I can design and set up cabled and Wi-Fi networks for businesses, troubleshoot slow or unreliable connections, and improve speed, coverage and reliability. I can also configure routers, switches, business Wi-Fi, shared storage and secure remote access. Other business help includes office and staff-computer setup, Microsoft 365, OneDrive, backups, Windows Server, Active Directory, planning and purchasing.

Yes. I can set up and explain ChatGPT, Microsoft Copilot and other AI tools. I also help with Lightroom, Capture One, photo backups, NAS workflows, monitor calibration, colour management and choosing a computer for photo editing.

A standard onsite visit is $179. That includes travel within the Illawarra and Southern Highlands, finding the problem and up to an hour of hands-on help. Most everyday problems are resolved within that hour. Additional time for larger jobs is charged at $110 per hour.

No. There is no deposit and nothing to pay in advance. Payment is due when the agreed work is completed.

Yes. I will work out what is actually wrong first and explain the practical options. If you do not need a new device or an expensive upgrade, I will tell you.

Yes. Wiznerd Tech Services is an Australian sole trader registered for GST (ABN 54 924 229 858). You will receive a clear tax invoice and receipt after the visit.